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Salon Etiquette

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At Navanah Skin and Beauty it is our mission to deliver exceptional service and skill as well as premium results driven skin care products and treatments. Our accomplished therapists have a passion for skin, a love of beauty therapy and are self-invested in offering excellence in each and every treatment to each and every client, without exception.

 

Securing your Booking

We kindly ask for a $30 booking deposit to secure all bookings at Navanah Skin and Beauty, this deposit will be refunded or reallocated to a future appointment should you cancel with more than 24 hour's notice, If you cancel with less than 24 hours notice unfortunately your deposit will be forfeited, however, you are more than welcome to send a friend or family member in your place and they can use your deposit to secure their booking 

We will confirm your appointment 48 hours prior to your booking so if you need to cancel you're more than welcome to do so and your deposit will be refunded or secured for a future booking 

If you need to reschedule or cancel a booking over the weekend when we are closed, you can do this through our online booking system or alternatively use our "Contact us" form on our website to send us an e mail if the online booking is unavailable to you. Please be aware that we do still appreciate 24 hour's notice, 

Learn more about our booking deposit system here.

Conditions of Gift Voucher

All Navanah Skin & Beauty Gift Vouchers are valid for 6 months. Simply call us to make your booking and we will ask you to provide us with your voucher number. Your voucher will secure your booking which means you won't need to provide a deposit, but if you do not come to your booking or cancel within 24 hours that the $30 deposit value will be deducted from your gift voucher

When To Arrive

If you are a new client to Navanah Skin and Beauty or booked in for a Facial or Body Treatment, we recommend that you arrive 10 to 15 minutes early so that you can fill in any necessary forms and allow time to relax before we begin your treatment

Client comfort and consideration 

We ask that you turn off your mobile phone to silent whilst in salon so as not to disturb clients who may be having relaxing treatments. For health and safety reasons we kindly ask that you do not bring children to your appointment, this is also in consideration to other clients who have take time out to indulge in some special time for themselves

Discount

10% discount is available to high school and primary school students and pensioner card holders on a Tuesday

Your Satisfaction Is Our Objective

If you are dissatisfied in any way with your experience at Navanah Skin and Beauty, please do not hesitate to contact us at anytime, we are here to provide you with the best service and to make your experience a most pleasant and memorable one 9453 9909 

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